I did in fact submit a claim to TSA for Mom’s stolen Christmas present Wii. At the end of January I got a letter from TSA confirming that they received my claim.
Last week a claims investigator called me up to ask a few questions about how the incident went down. She then passed the claim on to a Delegated Authority Official. That person will do one of the following:
- Approve my claim in full;
- Offer me a settlement for other than the full amount or;
- Deny my claim.
TSA has a new blog called Evolution of Security. There are a zillion comments on it detailing incidents very similar to mine.
What do you think? Will the TSA DAO actually approve my claim? I would really like Mom to have her Wii.